SERVICE POLICIES
The Other Important Stuff
PAYMENTS
BBB Cleaning Atlanta only accepts credit / debit card as form of payment.Credit card information is taken at time of booking. However, we DO NOT charge the card at this time. A hold will be placed on your account (for authorization ) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed and you will receive an invoice via email once this occurs. Unless otherwise noted, payment information must be collected from all customers and authorized prior to job starting. If your service is cancelled for any reason, this hold will be released within 2-5 days.
200% GUARANTEE POLICY
BBB Cleaning Atlanta is proud to offer our 200% Satisfaction Guarantee. If you’re not satisfied, we’re not happy. After the service, we ask you perform the mandatory inspection with your cleaning team. As a guideline, please use our cleaning checklist during the walk through. If you are not 200% satisfied with the work performed, our teams are happy to re-clean any missed areas per your request, FREE OF CHARGE at the TIME OF SERVICE. Note to INSPECT CAREFULLY: After you’ve done the walk through, BBB Cleaning Atlanta’s services are complete. Any additional services will be charged accordingly. In an event where clients are unable due to not being home, available or choose not to perform the walk through inspection, our 200% SATISFACTION GUARANTEE will be considered null and void. Pro Tip!: For a move out cleaning, we HIGHLY RECOMMEND you invite your landlord to the walk through inspection with the cleaners. To be able to best meet your expectations, you can also send us a cleaning checklist from the landlord prior to your service appointment.
CANCELLATION POLICY
In the event that you cancel a scheduled cleaning with less then 24 hours notice, you will incur a $100 cancellation fee. If you need to reschedule your cleaning and do so within 3 days, no fee is incurred. If you cancel your cleaning on the same day, the full cleaning amount is incurred.
MAXIMUM HOURS
With our flat-rate pricing model, we have a maximum amount of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $55/ hr. We do this to account for jobs that require more intensive work or time due to size. However, it’s rare that we ever go over and we will always let customer know in advance of completion if we think we’ll go over the maximum hours allotted for their job.
**If you will like to request a flat rate cleaning. Hourly flat rate starts at $55.00/hr Per Cleaner. A deposit of $100 will be collected upfront. There is a Minimum 4 hours of labor which is $220 plus taxes and other fees. Please contact us if you will like to book hourly.
1-2 HOUR ARRIVAL WINDOW
We always do our best to show up on time, however we ask that customers please allow us a 1-2 hour window to account for traffic, parking, and other surprises along the way. **THE TIME THAT IS SELECTED IS THE ARRIVAL WINDOW FOR OUR TECHS TO GET TO YOUR HOME. (NOT CLEANING TIME)** For urgent cleanings feel free to call 678-243-0482.
SAFETY POLICIES
Reaching High Areas – We cannot guarantee we can reach the high areas higher than 6′ ft. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
Moving Large Appliances – We’re happy to clean around or underneath your large appliances, However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.
Interior Window Cleaning – Window/s should be accessible via 2-3 step ladder. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
Screen Cleaning – We request that the customer remove screens for our cleaners. Due to liability reasons our teams are not be able to detach and / or install window screens.
**It is presumed the home will be in order and somewhat picked up to facilitate cleaning.
**We do not climb higher than a 2-step ladder. Higher items will only be dusted w/ an extension duster. We cannot move furniture, but we will try to reach any visible places either by hand or with an extension duster. Most homes have at least one chandelier or vaulted ceiling fan that we cannot reach by hand.
STAIN AND MOLD REMOVAL
We cannot guarantee removal of all stains and mold on grout and tile inside the bathroom and kitchen. However, will try our best to have it removed.
MOVE OUT CLEANING
For Move Out cleaning service, we kindly ask that all furniture and personal belongings be removed from the space before we start working. We also ask that customers do not schedule any moving during the time of their cleaning. This is to ensure that we can do the best job possible.
Also, if customers would like us to clean around or under any large appliances, we ask that they move them for us. Due to liability reasons, our maids are not able to move these types of items.
DEEP CLEANING
We kindly ask ask that customers receiving Deep Clean service pick up clothing, personal items and clear up cluttered areas prior to our arrival. We make this request so that our cleaners can best access surfaces for cleaning.
Whats Included:
Your kitchen, living room and dining room are automatically included in your estimate. From there you will tell us a little more about the rest of the rooms in your home and what needs to be done.
**Due to various basement sizes and usage, we will price your basement separately
during your in-home estimate.
OFFICE CLEANING
Our office cleaning service specializes in cleaning commercial facilities with superior attention to detail. We have a top of the line Janitorial services.
Our services include, but are not limited to the following:
Daily, weekly, bi-weekly or monthly service
Emergency Disinfecting
Covid Disinfecting
Trash removal
Individual cleaning of work areas
Lobby / common area
Breakrooms
Restrooms
Baseboards
Blinds
TERMS OF CONDITIONS THE STUFF OUR LAWYERS MAKE US SAY
WEBSITE TERMS AND CONDITIONS OF USE
1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials
(information or software) on BBB Cleaning Atlanta Household Services web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to de-compile or reverse engineer any software contained on BBB Cleaning Atlanta Household Services web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by BBB Cleaning Atlanta Household Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
- The materials on BBB Cleaning Atlanta Household Services web site are provided “as is”. BBB Cleaning Atlanta Household Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BBB Cleaning Atlanta Household Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall BBB Cleaning Atlanta Household Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on BBB Cleaning Atlanta Household Services’s Internet site, even if BBB Cleaning Atlanta Household Services or a BBB Cleaning Atlanta Household Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on BBB Cleaning Atlanta Household Services’s web site could include technical, typographical, or photographic errors. BBB Cleaning Atlanta Household Services does not warrant that any of the materials on its web site are accurate, complete, or current. BBB Cleaning Atlanta Household Services may make changes to the materials contained on its web site at any time without notice. BBB Cleaning Atlanta Household Services does not, however, make any commitment to update the materials.
6. Links
BBB Cleaning Atlanta Household Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BBB Cleaning Atlanta Household Services of the site. Use of any such linked web site is at the user’s own risk.
7. Site Terms of Use Modifications
BBB Cleaning Atlanta Household Services may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to BBB Cleaning Atlanta Household Services’s web site shall be governed by the laws of the State of Atlanta, GA without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
TERMS OF SERVICE
WHO: BBB Cleaning Atlanta LLC is an independent, locally owned and operated cleaning company. All of our employees are fully bonded and insured.
COMMUNICATION: It is very important that you call us if you have questions or concerns about your booked cleaning services. We take great pride in our customer service and will make every reasonable accommodation to help our customers.
TEAM: We try to send the same team to your home each week. However, we cannot guarantee that it will be the same team. Due to illness, vacations, etc.
EQUIPMENT AND SUPPLIES: We provide all equipment and supplies needed to clean your home, with the exception of a toilet bowl brush in each of your bathrooms.
QUALITY CONTROL: Our teams are quality inspected by management on a regular basis. Management may enter your home before, during, or after the team leaves. These inspections ensure that our high quality standards are being met and you are happy with the service that was completed.
ARRIVAL TIME: Our teams clean from 8am to 5pm. Occasionally they may need to stay past 6pm to finish the job. We cannot quote an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call the office. It will also be on your booking form.
HOME ACCESS-KEYS/KEY CODES: Your home must be accessible to our teams. Most customers provide a code, or hide a key. Unfortunately, our business does not take and keep keys, however a lock box on your door is an option to avoid our teams being locked out.
CLUTTER: We do ask that you provide us with a clutter free environment. If that is not the case, we may not be able to clean your home in the allotted time, or there may be extra charges for additional time.
SAFETY: Insurance and safety issues prohibit our teams from moving heavy objects or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human fluids, rodent feces, etc. We also are only able to use a 2-step ladder in your home to clean. That does limit our ability to clean some higher spaces, if extension poles are needed, we may ask for you to provide these items due to sanitary concerns.
SECURITY ALARMS: If your home has a security alarm, please ensure that it is turned off on the day of your scheduled cleaning. You may provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.
PETS: If you have pets, please secure and pick up after them. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other aggressive animals.
RESCHEDULING: There may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Holidays may also necessitate a schedule change. These will be the main reasons that we do not complete a clean on your scheduled day. If your scheduled cleaning day falls on a holiday, please notify the office if you’d like to reschedule your cleaning.
PAYMENT POLICY: Payment is due on the day of each scheduled cleaning. Please let us know if payment can not be drafted on that day. We do charge a billing fee for any services not paid on the day of services. We do not take CASH, CHECKS for services.
SALES TAX: Some areas require sales tax on service, If you live in an area where this applies, you will be responsible for the tax amount and it will be included on your invoice.
LATE FEE: Please remit payment immediately. If we do not receive your payment we will not render service. If the Payment fails to complete we will charge a $10 convenience fee will be added to your cleaning. $10 will be billed for every 3 days that payment isn’t received.
CANCELLATION FEE: In the event that you cancel a scheduled cleaning with less then 24 hours notice, you will incur a $100 cancellation fee. If you need to reschedule your cleaning and do so within 3 days, no fee is incurred. If you cancel your cleaning on the same day, the full cleaning amount is incurred.
LOCKOUT FEE: If the team is unable to enter your home due to customer’s fault (double bolt locks, animals not contained or is turned away at the door) you will be charged the cleaning fee in full.
SUSPENSION OF SERVICE: If any of the above fees have not been paid, your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days, we will consider you to have terminated service.
SKIP FEE: We understand that schedules sometimes need to be changed and altered. However, when cleanings are skipped rather than rescheduled, more time is needed to maintain your home. You will be charged an additional $40 for the extra time.
COLLECTION FEES: In addition to any amounts owed to BBB Cleaning Atlanta LLC, you agree to be responsible for all reasonable collection and attorney’s fee we incur to bring your account current.
CANCELING YOUR SERVICES: It is agreed that this is an at will relationship, no contract term is applied. Services may be canceled at any time. To avoid cancellation changes, at least two full business days notice is required.
REFUND POLICY: If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 2 days). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
DAMAGES and BREAKAGE: Occasionally, small items may break while dusting or cleaning. We will provide a credit for services incidental damages up to $500. Above that, you will need to file a claim with your homeowners insurance for damages caused in the routine nature of cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use BBB Cleaning Atlanta approved products, you assume all liability for any damage to your home caused by your products. We will not be responsible for damages caused by improper installation or assembly i.e. how wall decorations are hung, improper installation of equipment or accessories. Not responsible for damages to or from Ceiling Fans, Blinds, Shutters, Screens, Window Dressings or Curtain Rods.
CONTACT:
Email: support@bbbcleaningatlanta.com
Call: (678)-243-0482
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COVID-19 SAFETY PRECAUTIONS
WHAT SAFETY PRECAUTIONS IS YOUR BUSINESS TAKING FOR COVID-19?
Until the World Health Organization declares the end of the COVID-19 pandemic, I pledge to cause my employees, to follow the COVID-19 safety precautions checked above while working with customers.
678-243-0482
Support@bbbcleaningatlanta.com
