QUESTIONS YOU MAY HAVE...
GETTING STARTED
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. Also any additional extra will change the price. Please be aware BBB Cleaning Atlanta does have the right to alter add ons and adjust the booking if necessary; but will give an understanding of reason, if changes will be made. If we get to the location and no pre clean prep was completed we will suggest organization based on the conditions. If we can not cannot complete the job correctly or we can’t not work. We will cancel the job. **We will charge half the cost of the job in the event this did take place. Please contact us if you have any questions.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
If you’re within the Atlanta, GA Metro area, absolutely. If we can reach your home within one hour of Atlanta, Ga you’re in!
MANAGE YOUR ACCOUNT
Visit our customer page at (link here)
<mark>You can submit a password change request on the customer login page at (link here)</mark>
Log into your account at (link here) and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at (link here) and update your address on file.
Log into your account at (link here) and update your card on file. Your new card will automatically be noted as your default card.
PRICING & POLICIES
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.
In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know. If we do not service your area please contact us so we can discuss a remedy for the issue.
MANAGE YOUR ACCOUNT
YES! You can. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
Please contact us immediately so we can fix the issue. Call or email us at 678-243-0482 or support@bbbcleaningatlanta.com
We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 2 day window).
REFUND
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 2 days). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
CANCELLATION POLICY
In the event that you cancel a scheduled cleaning with less then 24 hours notice, you will incur a $100 cancellation fee. If you need to reschedule your cleaning and do so within 3 days, no fee is incurred. If you cancel your cleaning on the same day, the full cleaning amount is incurred.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 2 days). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
CANCELLATION POLICY
In the event that you cancel a scheduled cleaning with less then 24 hours notice, you will incur a $100 cancellation fee. If you need to reschedule your cleaning and do so within 3 days, no fee is incurred. If you cancel your cleaning on the same day, the full cleaning amount is incurred.
678-243-0482
Support@bbbcleaningatlanta.com
